PRIVACY POLICY
This website is operated by Wellbeing Solution which is committed to safeguarding the privacy of any personal data or information provided to us by online or mobile website visitors and service users. Throughout the site, the terms “we”, “us” and “our” refer to Wellbeing Solution. Wellbeing Solution offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
This privacy policy explains how Wellbeing Solution uses the information we collect about you and the choices you can make about the way your information is collected and used by us. Please, take the time to read these terms and conditions, carefully before accessing or using our website.
1. WHAT INFORMATION DO WE COLLECT, AND HOW WE USE YOUR PERSONAL DATA?
Wellbeing Solution will collect personal data about you in connection with your interaction with us and use of our services when you purchase goods, complete forms or engage with our services or products on any social media platforms.
I) The information you provide us may include your contact details such as your name, postal address, telephone number, email address, your card details and any consents you have given us when you subscribe to Wellbeing Solution newsletters or set up an online account. Wellbeing Solution will process this data for the purposes of communicating with you (including post, call, email and text messaging) and providing our customer services, supplying the purchased goods or services, keeping proper records of those transactions, investigating any complaints, and pursuance or defence of legal claims.
II) We use Visitor Analytics and Google Analytics software to collect information how you use our website such as your device browser type and version, operating system, IP address, geographical location, information related to pages viewed and website navigation paths, dates and times of visits, frequency and pattern of your service use. Wellbeing Solution will process this data for the purposes of analysing the use of the website and services, monitoring and improving our website, products and services, using your personal information to personalise our products and services for you.
III) Where you give us your consent, in which case this will form the appropriate legal basis for our data processing, we will use your personal information to send you newsletter emails about our services or products, and we may use technologies to check when you opened and interacted with our communication newsletters.
2. WHO DO WE SHARE YOUR PERSONAL DATA WITH?
I) We share your personal data with trusted third-party service provides, suppliers, affiliates and representatives to perform certain business-related functions on our behalf such as (a) hosting and maintaining our website; (b) conducting research and analytics; (c) conducting or supporting marketing (such as email platforms); (d) processing payments; (e) fulfilling orders and user requests; (f) maintaining databases; (g) providing customer support services; with your consent (where required).
II) We may share your personal data with BrainTap Technologies, insofar as reasonably necessary for specific purposes such as (a) customer support services; (b) transactions grievances; (c) supplying the purchased goods or services.
III) We may disclose your personal data with third parties in order to enforce our policies and term of use, to investigate for potentially illegal activities and protect the safety of us and any users of the services.
IV) We may disclose your personal data in response to legal process, for example, in response to a court order or a subpoena, a law enforcement or government agency's request.
3. HOW LONG DO WE KEEP YOUR PERSONAL DATA?
We will process your personal data stated in this Privacy Policy for that purpose or those purposes and shall not be kept for longer than is necessary. In some circumstances such as legal, complaints or challenges, tax and accounting requirements, we may retain your personal data for longer periods of time, so we have accurate records of your dealings with us. When your personal data is no longer required, Wellbeing Solution will ensure it is securely deleted and it will no longer be used by us.
Where we process personal data for marketing purposes or with your consent, we process the data until we receive your request to stop sending you direct marketing.
4. WHAT ARE YOUR RIGHTS?
We have listed below a number of rights that you have under data protection law:
a) Access - you can ask us for a copy of your personal data;
b) Rectification - you can ask us to rectify inaccurate information and to complete incomplete personal information;
c) Erasure - you can ask us to erase your personal data, but only where it is no longer needed for the purposes for which it was collected;
d) Restriction - you can ask us to restrict the processing of your personal data;
e) Portability - you can request we transfer your personal data to you or to another data controller;
f) Objection - you can object to any processing of your personal data;
g) Complaint – you have a right to complain about our processing of your personal data to a supervisory authority, UK supervisory authority for data protection is the ICO (https://ico.org.uk/);
h) Consent Withdrawal – you can withdraw your consent in respect of any processing of your personal data where such consent was required. Where you have signed up to our newsletters, you can unsubscribe from receiving our marketing emails by contacting us using the details provided below.
You may exercise any of your rights in relation to your personal data by written notice to us.
5. CONTACT & COMPLAINTS
The website is owned and operated by Wellbeing Solution and our registered office is at Hurley Court, 215 Mitcham Road, London SW17 9DE. If you have a complaint or concern about how we process your personal data, or would like to opt out of our marketing, please get in touch at support@wellbeingsolution.org, or by using our website contact form. You also have a right to contact ICO, UK supervisory authority at any time.
6. COOKIES
Cookies are a small piece of data sent from a web server to a web browser and is stored by the browser. With cookies, sites can keep you signed in, remember your site preferences and give you locally relevant content.
Cookies can also be categorised in accordance with how long they are saved on your device. "Session cookies" are short-term cookies that will expire at the end of the user session, when the web browser is closed, whereas "persistent cookies" remain saved by a web browser for a set period of time, even after the browser session has ended.
Our service providers use cookies and when you visit our website those cookies may be stored on your computer. We use a) strictly necessary cookies to enable you to move around our website and use its features; b) performance cookies - these collect anonymous information on the pages visited and how visitors use the website.
We use Google Analytics which collects information about the use of our website in form of cookies. This information is used to create reports about the use of our website. You can check Google's privacy policy at https://policies.google.com/privacy or opt-out of Google Analytics: https://tools.google.com/dlpage/gaoptout
We use Visitor Analytics which measures the traffic and visitors' general details of the customers' websites (e.g. which pages they visit and when, where they are approximately located or if they are coming from a specific referral). This service uses cookies to collect data about visitors' device type and screen size, approximate location, browser, OS, IPs, page visits, bounce rate, conversions and popular content on the website. All this data is pseudonymised and Visitor Analytics will never use the collected data to identify individual users or to match it with additional information on an individual user. You can view the privacy policy of this service provider at https://www.visitor-analytics.io/en/support/legal-data-privacy-certificates/standard-integration/data-processing-agreement-cookie-information/ Each visitor has control over the cookies placement:
7. UPDATES & AMENDMENTS
We may update this policy from time to time by publishing a new version on our website. You should check this page periodically for changes and review this policy so you will always know what information we collect, how we use your personal data, and with whom we share it.